Terms and Conditions

General Terms and Conditions (GTC) for Taxiunternehmen Samet Dölek


These General Terms and Conditions (hereinafter referred to as "GTC") govern the contractual relationship between the taxi company Samet Dölek (hereinafter referred to as "we," "us," "AlpExpress" or "the company") and our passengers (hereinafter referred to as "you" or "the customer"). The GTC apply to all taxi and transfer services provided by the taxi company Samet Dölek. Deviating terms and conditions do not apply unless expressly accepted by us in writing. A contract is only concluded when confirmed by us in writing.

Scope of Services

Our offers are non-binding and are based on our written order confirmation. Oral or telephone side agreements are only valid with our explicit written confirmation. Transportation is carried out in accordance with Austrian traffic regulations and the Passenger Transport Act. Passengers are obligated to follow the instructions of us or the chauffeur. In the event of misconduct by passengers or endangerment of road safety due to obstruction of the chauffeur, we reserve the right to refuse transportation. In this case, the full fare, including fixed price or per kilometer rate, as well as all additional and special services, will be charged.

Airport Pickup (Airport Transfer)

Changes to the agreed pickup time must be promptly communicated to us to avoid any potential damages. Our chauffeur will be present at the agreed-upon pickup time at the airport meeting point or a different previously agreed-upon meeting point with a name tag or company logo. The waiting time is up to 60 minutes without separate charges. After the expiration of the 60-minute waiting period without contact with the passenger or customer, the service is considered fulfilled, and the full fare becomes due. Additional requested waiting times will be charged according to our applicable price list.


Our prices include the statutory value-added tax at the respective legal rate. Prices are applicable according to our price list on the day of the booking confirmation. Not listed flat rates can only be agreed upon in writing and are valid only for the agreed-upon travel date and rental period. Times and distances beyond the agreed-upon rental period and distances will be charged according to our valid price list. Additional costs due to delays not attributable to the fault of the company or the chauffeur are the responsibility of the customer. The fare includes passenger transport with normal luggage; the transport of bulky goods requires a separate agreement.

Payment Terms

Payments can be made either in cash or by credit card in euros to the chauffeur after the transfer or via online transfer before the journey. Outstanding payments are due to the chauffeur after completion of the transfer at the latest. The timeliness of the payment depends on the successful credit card transaction by the company. Payments will be applied to settle the oldest claims. In case of payment default, the company - subject to further default fees - charges interest at a rate of 4 percentage points above the base interest rate. For the second and each subsequent reminder, a €10.- reminder fee will be charged.

In the event of non-compliance with payment obligations, we reserve the right to initiate civil legal actions.

Cancellations and Withdrawal

Cancellations must be made in writing (via email). The timeliness of written cancellations depends on their receipt by AlpExpress. Cancellations up to and including 24 hours before the contractually specified start of the journey are free of charge. For cancellations, AlpExpress charges a percentage of the basic fare as a cancellation fee according to the following scale:

  • 50% for cancellations up to 12 hours before the agreed start of the service.
  • 75% for cancellations up to 3 hours before the agreed start of the service.
  • 100% for later cancellations and non-commencement of the journey.

Expenses already incurred will be charged regardless of the timeliness of the cancellation. The customer is expressly allowed to prove that AlpExpress has incurred no or lesser damage. AlpExpress reserves the right to withdraw entirely or partially from the contract if the customer suspends payments, becomes insolvent, abuses the use of services, or if other serious reasons make the execution of the contract unreasonable for AlpExpress. In such cases, a payment already made will be refunded proportionally based on the status of the services provided, unless a damage already incurred exceeds the payment made.

In the case of a proper cancellation, the full amount will be refunded to the customer's originally used payment method. If this is not possible the refund will be made by bank transfer to the customers bank account.

In case of No Show all subsequent transfers will be cancelled without further notice.


The company is liable within the legal provisions for the diligence of a prudent merchant. ELiability for damages not arising from the transport object itself is limited to intent and gross negligence. The taxi company is not responsible for delays due to force majeure, traffic obstructions, unforeseeable road closures, extreme weather conditions, and other circumstances beyond our control.

We are only liable for loss or damage to luggage up to a maximum amount of 500 euros unless the damage was caused intentionally or by gross negligence. The customer is obliged to inform the company immediately about damages and to complain about them when handing over the luggage.

Data Protection

The customer's personal data is processed exclusively within the legal provisions of the data protection law. Disclosure to third parties only occurs as far as necessary for the execution of the contract or if there is a legal obligation.

Final Provisions

Changes or additions to these GTC require written form. This also applies to the abolition of this written form requirement. Should individual provisions of these GTC be or become ineffective or unenforceable, the effectiveness of the remaining provisions shall remain unaffected. In place of the ineffective or unenforceable provision, an effective and enforceable provision shall apply that comes closest to the economically intended purpose.

As of: 29.02.2024

Taxiunternehmen Samet Dölek
Jahnstraße 3 A-6020 Innsbruck
+43 660 7 077 077